Effective Date: [12/08/2024]
At The Urban Crew, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website or purchase our products, including The Portable Campfire. Please read this policy carefully to understand our practices regarding your personal data.
1. Information We Collect
1.1 Personal Information: When you make a purchase, register for an account, or contact us, we may collect personal information such as your name, email address, phone number, shipping address, and payment information.
1.2 Non-Personal Information: We may also collect non-personal information such as your IP address, browser type, and browsing behaviour on our website. This information helps us improve our website and services.
2. How We Use Your Information
2.1 Order Processing: We use your personal information to process and fulfill your orders, including shipping, payment processing, and customer support.
2.2 Communication: We may use your contact information to send you updates about your order, respond to your inquiries, and provide you with important information about our products and services.
2.3 Marketing: With your consent, we may send you promotional emails or newsletters about new products, special offers, or other information we think may be of interest to you. You can opt out of receiving these communications at any time by clicking the unsubscribe link in the email.
2.4 Website Improvement: We use non-personal information and cookies to analyze how our website is used, improve its functionality, and enhance your shopping experience.
3. How We Protect Your Information
3.1 Security Measures: We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include secure servers, encryption, and regular security audits.
3.2 Payment Security: All payment transactions are processed through secure payment gateways. We do not store your credit card information on our servers.
3.3 Data Retention: We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law.
4. Sharing Your Information
4.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing customer support. These providers are obligated to keep your information confidential and use it only for the purposes for which it was shared.
4.2 Legal Requirements: We may disclose your personal information if required to do so by law or if we believe that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud or other illegal activities.
4.3 Business Transfers: In the event of a merger, acquisition, or sale of our company, your personal information may be transferred as part of the business assets. We will notify you of any such change in ownership or control of your personal data.
5. Your Rights and Choices
5.1 Access and Correction: You have the right to access and update your personal information at any time by logging into your account or contacting us directly.
5.2 Data Deletion: You may request the deletion of your personal information by contacting us. Please note that we may need to retain certain information for legal or administrative purposes.
5.3 Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in any promotional email or by contacting us directly.
6. Children’s Privacy
6.1 Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it.
7. Changes to This Privacy Policy
7.1 We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be revised accordingly. We encourage you to review this policy periodically.
8. Contact Us
8.1 If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at [connect@theurbancrew.org] or [9443466000].